12,99 €
Recent versions of our programs come with a serial number. After the program has been installed, it is absolutely necessary to activate the software by inputting this on our activation server. After the software installation the activation dialog box is automatically displayed. This is where – when connected to the internet – you enter the serial number.
Question: On how many computers can one install and activate, for example, the latest version of Fritz or ChessBase?
Answer: In principle it is possible to install, activate and then use each of our programs simultaneously on three different computers. That makes it possible for you to employ your software, e.g., on a desktop computer and a notebook!
Question: I have got a serial number for the chess server and the registration of a ChessBase Account. Although I am certain that the serial number is valid, it is not accepted when I enter it via My account – Enter serial number!
Answer: A valid serial number allows you to unlock an account only once. When the serial number has been used for an activation, its useful life is over and thus the serial number can no longer be used for further activations!
Question: I have bought a new computer. Whenever I want to activate a program with the serial number, I get the succinct reply, the “Serial number is in use”.
Answer: You absolutely have to make sure that when you change the configuration of your system or acquire a new computer that you have deactivated the program! By doing so you reset the number of times the serial number has been used and you can then input your serial number again when you have changed the configuration or bought a new computer.
The option for deactivation can be found under File – Activation – Deactivate!
Question: I have forgotten to deactivate on several occasions and now I cannot activate my program again. What can I do?
Answer: Contact our support team by means of the contact form and as well as a description of the program you absolutely must send us the serial number. We can then go to the activation server and allow other activations for your serial number.
Question: Every time I start the program, I have to enter the serial number again. After I do so the program does run without any hitch, but having to do this is annoying. How can I solve this problem?
Answer: In the program directory you will find a separate program under “ChessBaseAdminTool.exe”. This application is, e.g., automatically started after the program has been activated and informs you about the activation status of programs you have installed.
When there are problems with activation, you can start the program directly by double clicking on the .exe file in the program directory. Activate starts the dialog for the activation of a program.
When you reach the position where you had the aforesaid problem, choose the program in the dialog and enter its serial number once more.
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